Plans
Community
- The complete product under the AGPLv3
- All features: monitoring, remote access, scripts, updates, reports
- Signed updates for console and agents
- Help from the community in GitHub Discussions
- Bug reports on GitHub
Start
Per console (unlimited endpoints), prices without VAT.
Companies in Serbia pay in dinars: 28,900 RSD.
For small IT teams: help when you need it.
- 4 support tickets per year
- First response within 16 business hours
- Mon–Fri 9:00–17:00 Belgrade time
- Unlimited endpoints on one console
- Tickets in the portal
Business
Per console (unlimited endpoints), prices without VAT.
Companies in Serbia pay in dinars: 72,900 RSD.
The usual choice for IT teams that run their daily work in RMMZit.
- 12 support tickets per year
- First response within 8 business hours
- Mon–Fri 9:00–17:00 Belgrade time
- Unlimited endpoints on one console
- Help with upgrades
- 1 remote session per year
Pro
Per console (unlimited endpoints), prices without VAT.
Companies in Serbia pay in dinars: 144,900 RSD.
Faster answers, regular reviews and priority bug fixes.
- 30 support tickets per year
- First response within 4 business hours
- Mon–Fri 9:00–17:00 Belgrade time
- Unlimited endpoints on one console
- Help with upgrades
- 4 remote sessions per year
- 1 configuration review per year
- Priority bug fixes
Critical
Per console (unlimited endpoints), prices without VAT.
Companies in Serbia pay in dinars: 289,900 RSD.
For teams where every hour counts.
- 60 support tickets per year
- First response within 2 business hours
- Mon–Fri 9:00–17:00 Belgrade time
- Unlimited endpoints on one console
- Help with upgrades
- 10 remote sessions per year
- 2 configuration reviews per year
- Highest priority bug fixes
- Emergency help when the console or agents are down
Support hours: Monday to Friday, 9:00–17:00 Belgrade time (CET/CEST), except public holidays in Serbia. Response times count only within these hours.
Every paid plan covers one console for a year, with direct support from the people who build RMMZit and invoices for companies. Support is provided in English only.
Onboarding
A one-time package: we set up RMMZit with you — console, agent rollout, alerts and the first scripts. Each package can be used within three months.
Onboarding S – up to 25 endpoints
One-time package, price without VAT.
Companies in Serbia pay in dinars: 19,900 RSD.
A small office or a first customer of an IT provider.
- 2 support tickets within 3 months
- First response within 16 business hours
- Mon–Fri 9:00–17:00 Belgrade time
- Up to 25 endpoints (Windows or Linux computers)
- One remote session of up to 2 hours
- Console, agent rollout, groups, alerts and first scripts
Onboarding M – up to 100 endpoints
One-time package, price without VAT.
Companies in Serbia pay in dinars: 39,900 RSD.
A typical company or several small customers.
- 3 support tickets within 3 months
- First response within 16 business hours
- Mon–Fri 9:00–17:00 Belgrade time
- Up to 100 endpoints (Windows or Linux computers)
- Up to 4 hours in one or two remote sessions
- Console, agent rollout, groups, alerts and scripts
- Policies, updates and alert rules for your environment
Onboarding L – up to 300 endpoints
One-time package, price without VAT.
Companies in Serbia pay in dinars: 79,900 RSD.
Larger networks and IT providers with many customers.
- 5 support tickets within 3 months
- First response within 8 business hours
- Mon–Fri 9:00–17:00 Belgrade time
- Up to 300 endpoints (Windows or Linux computers)
- Up to 8 hours in up to three remote sessions
- Console, mass agent rollout, groups, policies and alert rules
- Training for your technicians
Report a bug
Found something that does not work? Open a bug report on GitHub — the form asks for the version, the affected component and the steps to reproduce. The console's menu has a Report a bug link too.
Security problems are reported privately, not as a public issue: see Security.
Questions about support
Do I need a support plan to use RMMZit in my company?
No. RMMZit is free to install and use, also commercially, under the GNU AGPLv3. Support is optional.
Are some features only available with support?
No. There is one edition; support buys help and response times, not features.
In which language is support provided?
Paid support is provided in English only. The console, its built-in guide and this website are available in 14 languages.
Who is MaxZit?
MaxZit is the company that develops RMMZit and offers IT services. More at maxzit.com.